Financial Services · AI Agent
40%
Auto-resolved
12 sec
Response time
6 wks
To production
1,200 tickets a day triaged and routed by an 8-person team. Customers waiting four hours for a first reply.
The diagnostic identified support as the highest-volume bottleneck. We built an agent on the team's product docs, internal policies, and three years of resolved tickets. It handles the routine ones and escalates the rest with a draft attached.
40% of tickets close without a human touching them. First reply: four hours down to twelve seconds. Six weeks from kickoff to production. The saving behind those numbers is itemised in the full case study.
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