Production work.
Numbers real,
names redacted.

£2.4m+

Annual saving, client-reported

40%

Auto-resolved

12 sec

Response time

6 wks

To production

From four hours to twelve seconds: how an eight-person team handles 1,200 tickets a day.

A back-office team drowning in inbound queries. Eight specialists, four-hour first-reply time. We built an agent on their product docs, internal policies, and three years of resolved tickets. It handles the routine cases and escalates the rest with a draft attached.

73%

Research time cut

2,000+

Queries per day

2.3m

Pages indexed

8 wks

To production

Fifteen years of case files. Precedent search down from hours to seconds.

2.3 million pages of historical case files, with partners losing half a day per case finding the right precedents. We built a retrieval system that reads legal context, not keywords, and cites every answer back to its source.