Financial Services · AI Agent
£2.4m+
Annual saving
40%
Auto-resolved
6 wks
To production
1,200 tickets a day landing on an 8-person team. Customers waiting four hours for a first reply.
The diagnostic identified support as the highest-volume bottleneck. We built an agent on the team's product docs, internal policies, and three years of resolved tickets — handles the routine ones, escalates the rest with a draft attached.
40% of tickets close without a human touching them. £2.4m+ annual saving. Six weeks from kickoff to production.
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